Changing your mind? Don't like one or more items?

You have a period of 30 days after receipt of your order to make a return if an item is not suitable (in accordance with the conditions specified in the GCS).

How to proceed?

• - Log in to your customer account and go to "My returns". 
• - Select the order concerned and follow the instructions to generate your return request. 
• - Carefully prepare the item(s) in their original packaging. 
• - Enclose the completed delivery note and send the parcel to the address indicated. 
• Please note: any item returned without a label, stained or washed will not be accepted for return. 

Return shipping costs are at the customer's expense. We advise you to return your order by Colissimo (keep the tracking number).

• Please return your parcel to the following address: 
• BC LOG 
• ZAC "Les GRILLOTTES
• 8 rue des Lones
• 07250 LE POUZIN
• France
•  
• Upon receipt and verification of the package, we will proceed with the return.

If you have any questions, please do not hesitate to contact our customer service department.

Click here to download the return form if you have misplaced your BL.