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Terms of delivery

Delivery to Metropolitan France

RELAY POINT DELIVERY : 

You'll be offered one or more pick-up points, so all you have to do is choose the one closest to your home or work.

Your parcel is handled by Chronopost:

Delivery within 24 hours (excluding weekends and holidays) from the date of shipment for orders within mainland France. Once your order leaves our warehouses, you will receive an email containing your tracking number. You can then track your package on the website https://www.chronopost.fr

Chronopost offers fast delivery Monday through Friday: within 24 hours if the order is placed before 12:00 PM, and within 48 hours if the order is confirmed after 12:00 PM.
Please note: if you place an order on Friday or over the weekend, delivery will not occur until Tuesday, as Chronopost does not deliver on weekends. 

  • Your parcel is handled by colissimo : 
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  • Delivery within 48–72 hours ( excluding weekends and holidays) from the date of shipment for orders in mainland France. Free shipping on orders of 110 euros or more. Once your order leaves our warehouses, you’ll receive an email with your tracking number. You can then track your package on the website www.colissimo.fr

 

HOME DELIVERY :

Your parcel is handled by Chronopost:

Delivery within 24 hours ( excluding weekends and holidays) from the date of shipment for orders within mainland France. Once your order leaves our warehouses, you will receive an email containing your tracking number. You can then track your package on the website https://www.chronopost.fr

Chronopost offers fast delivery Monday through Friday: within 24 hours if the order is placed before 12:00 PM, and within 48 hours if the order is confirmed after 12:00 PM.
Please note: if you place an order on Friday or over the weekend, delivery will not occur until Tuesday, as Chronopost does not deliver on weekends.

Your parcel is handled by Colissimo :

Delivery within 72 hours (excluding weekends and holidays) from the date of shipment for orders shipped to mainland France. Free shipping on orders of 110 euros or more. Once your order leaves our warehouses, you’ll receive an email with your tracking number. You can then track your package on the website www.colissimo.fr

 

Shipping via Colissimo Europe

This type of delivery is available for purchases of 150 euros or more. 

Home delivery only, Monday through Friday.    

If you have any questions about delivery conditions, please consult the Questions & Answers in the Help section or use the contact form form.

 

Delivery via DHL outside mainland France

Only DHL delivery is available for orders not destined for France. Metropolitan France. This type of delivery is offered for orders of 150 euros or more. 

DHL fast delivery from Monday to Friday in 24 hours if the order is placed before 12:00 and 48 hours if the order is validated after 12:00.
Please note that if you order on Friday evening or at the weekend, you will only be delivered on Tuesday, as DHL does not deliver at weekends.

If you have any questions about delivery conditions, please consult the Questions & Answers in the Help section or use the contact form form.